Shipping & Returns
SHIPPING
We ship both domestically and to many international locations. Domestic orders require a verified U.S. billing address. We are unable to ship to either a P.O. Box or military addresses.
All Dāl the Label's shippings are done via couriers such as USPS, UPS, and DHL and include tracking, a short travel time and insurance. Please note that delivery times can vary slightly depending on the destination.
For international orders, we offer shipping at a flat-fee based on your region.
A shipping confirmation with tracking will be sent when your order has been shipped. We are not responsible for items lost, damaged or stolen in the mail on both domestic and international shipping.
Orders are processed within 2 – 3 business days. We do not currently offer same day or expedited shipping. All payments are processed through Stripe. If you would like to change your shipping address, please contact us at info@dalthelabel.com.
For orders outside the US, the customer is responsible for paying for any and all local taxes, customs and import duties (including VAT) associated with your purchase upon receipt of the package on top of our shipping cost. Orders will ship from Costa Mesa, California (United States), with an official invoice declaring the exact total of merchandise purchased in US Dollars.
If your order has defects or you suspect it damaged during manufacturing, reach out to info@dalthelabel.com and we will help to remedy the situation.
For exchanges or return shipments please contact us at info@dalthelabel.com.
All dāl the label items can be exchanged or returned within 14 days of your order date.
- For returns, please indicate the return reason.
- All items must be returned to us in their original, unworn, intact, unwashed and smoke-free condition with their original packaging and tags (if included) to receive a refund.
- Worn pieces or pieces that do not come with original packaging and tags and accessories are not eligible for a refund.
- All sale items discounted 20% off or greater are final sale.
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For orders placed on Facebook or Instagram, please email us at info@dalthelablel.com.
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International orders/Orders Shipped Outside Of The US are not eligible for returns or exchanges.
POLICY
All returns will include a $10 restocking fee per return order. Please ensure that the piece is carefully folded when returning it. This fee will be deducted from the final refund/store credit value, before a size or color exchange is sent out.
Purchases made using a gift card or store credit are eligible for exchange or store credit only.
REFUNDS
Your account will be credited your refund or any difference in your exchange within 5 business days of our receipt. Please note that it may take up to an additional 10 business days for the refund to show up on your account statement, depending on your credit issuer’s processing time.
We reserve the right to refuse returns that show signs of wear or do not meet our policy as stated above.
PRE-ORDERS
Certain items in our inventory are available for purchase through Pre-Order, allowing you to secure your order before the product is officially released or restocked. When you choose to Pre-Order a product, the estimated shipping time will be clearly stated on the product page at the time of purchase.
Please note that with Pre-Order products, there may be a certain deviation in timing, which can result in the product arriving either earlier or slightly later than the estimated shipping time provided.
We will provide regular updates via email, ensuring that you stay informed about any changes or delays that may occur during the Pre-Order process.
Please note that full payment is required for all Pre-Order items at the time of purchase. This helps us ensure that your order is secured and can be processed promptly once the product becomes available.
If you have any further questions or concerns regarding our policy, contact our customer support team at info@dalthelablel.com.
Customer Service
info@dalthelabel.com
Wholesale & Press
office@dalthelabel.com