Shipping & Returns

SHIPPING

We ship both domestically and to many international locations. Domestic orders require a verified U.S. billing address.

We are unable to ship to either a P.O. Box or military addresses. We reserve the right to cancel orders that do not meet these requirements. For domestic orders, we offer free shipping.

A shipping confirmation with tracking will be sent when your order has been shipped. For international orders, we offer a 5-10 day shipping at a flat-fee based on your region.

We are not responsible for items lost, damaged or stolen in the mail on both domestic and international shipping. Please email info@dalthelabel.com if you would like further information or have any questions regarding our shipping policy.

Once your credit card is authorized, you will receive an order confirmation via email. Orders are processed within 2 – 3 business days and then shipped out. We do not currently offer same day or expedited shipping. All payments are processed through Stripe. If you would like to change your shipping address, please contact us at info@dalthelabel.com.

If your order has not been dispatched, we will do our best to accommodate your request. If you are shipping to or ordering to a destination outside the US, the customer will be responsible for paying for any and all local taxes, customs and import duties (including VAT) associated with your purchase upon receipt of the package on top of our shipping cost. Orders will ship from Costa Mesa, California (United States), with an official invoice declaring the exact total of merchandise purchased in US Dollars.

If your order has defects or you suspect it damaged during manufacturing, reach out to info@dalthelabel.com and we will help to remedy the situation. 

RETURNS & EXCHANGES

Any full-price, unworn, and unwashed items may be returned for refund or exchange within 7 days of receiving your order. All returns will include a $10 restocking fee.

BODYSUIT RETURN POLICY

Return policy for items that are worn close to the body, such as the Essential Bodysuit, includes a cleaning fee of $15, which is necessary for hygiene reasons. When returning the bodysuit, please ensure that it is carefully folded. This fee will be deducted from the final refund/store credit value, before a size or color exchange is sent out. Please note that we reserve the right to refuse returns that show signs of wear or do not meet our policy as stated above.

Purchases made using a gift card or store credit are eligible for exchange or store credit only. If you wish to return or exchange, please contact info@dalthelabel.com for assistance. Your account will be credited your refund or any difference in your exchange within 5 business days of our receipt.

Please note that it may take up to an additional 10 days for the refund to show up on your account statement, depending on your credit issuer’s processing time. We reserve the right to refuse any return that does not comply with the conditions stated above.

CONTACT
Dal the Label LLC.
info@dalthelabel.com

CUSTOMER SERVICE
info@dalthelabel.com

WHOLESALE
office@dalthelabel.com