Shipping and Returns
We offer free economy shipping for domestic orders over $350.
For orders under $350, we offer ground and express shipping options. Rates and delivery times depend on the shipping address, which is displayed upon checkout.
Domestic orders require a verified U.S. billing address. We are unable to ship to either a P.O. Box or military addresses.
Orders are processed within 2 – 3 business days. All payments are processed through Stripe. If you would like to change your shipping address, please contact us at info@dalthelabel.com.
A shipping confirmation with tracking will be sent when your order has been shipped.
For international orders, we offer flat-fee shipping based on your region, which is displayed upon checkout.
Customers are responsible for paying for any and all local taxes, customs and import duties (including VAT) associated with your purchase upon receipt of the package on top of our shipping cost. Orders will ship from Costa Mesa, California (United States), with an official invoice declaring the exact total of merchandise purchased in US Dollars.
If your order has defects or you suspect it is damaged during manufacturing, reach out to info@dalthelabel.com and we will help remedy the situation.
Guide Package Protection is available for Domestic and Int’l orders.
During checkout, you have the option of purchasing Guide Package Protection, which covers lost, stolen, and damaged packages, and offers resolution of shipping issues. If not selected at checkout, dāl is not liable for lost, damaged, stolen items or otherwise undeliverable items.
Please note: Guide covers the subtotal of the order. Original shipping costs, taxes, custom/duty fees and the Guide protection cost are not covered in the refund.
For a detailed breakdown of Guide Protection, see here.
To file a claim through Guide Protection, start here.
If a package is refused or is otherwise undeliverable as shipped, the carrier may return the package. dāl is not responsible for addresses entered incorrectly at time of order.
All dāl items shipped within the US (with the exception of bodysuits) can be exchanged or returned within 7 days of receiving your order. To start a domestic return, please follow the instructions in the section below.
International orders/Orders shipped outside of the US are not eligible for returns or exchanges.
All items must be returned to us in their original, unworn, intact, unwashed and smoke-free condition with their original packaging and tags to receive a refund. Worn pieces or pieces that do not come with original packaging and tags and accessories are not eligible for a refund.
Bodysuits and items that are worn close to the body are not eligible for returns or exchanges due to hygienic reasons.
All returns will include a 7% restocking fee, which will not exceed $20. Please ensure that the piece is carefully folded when returning it. This fee will be deducted from the final refund/store credit value, before a size or color exchange is sent out.
Purchases made using a gift card or store credit are eligible for exchange or store credit only.
All sale items discounted 20% off or greater are final sale.
For orders placed on Facebook or Instagram, please email us at info@dalthelablel.com.
Refund processing:
Your account will be credited your refund or any difference in your exchange within 5 business days of our receipt. Please note that it may take up to an additional 10 business days for the refund to show up on your account statement, depending on your credit issuer’s processing time.
We reserve the right to refuse returns that show signs of wear or do not meet our policy as stated above.
1. Log in to your dāl account, or click here.
a. In the "Email" field, enter your email address, and then click "Continue".
b. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
c. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Submit request".
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
Certain items in our inventory are available for purchase through Pre-Order, allowing you to secure your order before the product is officially released or restocked. When you choose to Pre-Order a product, the estimated shipping time will be clearly stated on the product page at the time of purchase.
Please note that with Pre-Order products, there may be a certain deviation in timing, which can result in the product arriving either earlier or slightly later than the estimated shipping time provided.
We will provide regular updates via email, ensuring that you stay informed about any changes or delays that may occur during the Pre-Order process.
Please note that full payment is required for all Pre-Order items at the time of purchase. This helps us ensure that your order is secured and can be processed promptly once the product becomes available.
If you have any further questions or concerns regarding our policy, contact our customer support team at info@dalthelablel.com.